Legal
Privacy Policy
Template, to be replaced with compliant legal text before launch.
What data we collect
Account details (name, email), payout information (bank details), and ticket/journey data you forward or upload to the Service.
How we use your data
We use your data to identify eligible Delay Repay claims, submit those claims on your behalf, and pay any resulting compensation into your nominated account.
Legal basis for processing
We process your data on the basis of contract (delivering the Service you signed up for) and legitimate interest (improving and securing the Service), in line with the UK GDPR.
Data retention
We retain claim records for as long as needed to administer claims and comply with our legal obligations.
Third-party services
We use trusted providers for authentication, hosting, and analytics. We never sell your personal data.
Your rights
You have rights to access, correct, export, and delete your personal data. To exercise these rights, contact us via the homepage contact form.