Turn train delays into money back.
TrainDelayed checks your journeys against UK Delay Repay rules and helps you claim the compensation you're owed. No forms, no faff, no chasing operators.
How TrainDelayed works, 3 simple steps
Built for people who don't have an evening spare to chase rail operators.
Sign up once
Create your account in seconds with a passwordless email link.
Forward your ticket
Upload or forward your booking to our claims inbox
Get your money back
We file the claim with the operator. Refund lands in your bank.
Compensation is based on each train operator's own Delay Repay scheme. Outcomes can vary by operator, ticket type and route.
How much could you get back?
Most UK train operators offer compensation when journeys run late, usually through a scheme called Delay Repay. The amount depends on how long the delay was and what ticket you held.
15 – 29 minutes
Around 25% of the single fare
Where Delay Repay 15 applies
30 – 59 minutes
Around 50% of the single fare
Standard across most operators
60 – 119 minutes
100% of the single fare
Often the full single ticket value
120+ minutes
Up to 100% of the return fare
On many long-distance routes
These are typical examples based on common Delay Repay schemes. Exact amounts vary by train operator, ticket type and route. Always check the specific terms of your train company.
Simple pricing
Your first claim is free. After that, upgrade to Unlimited to keep submitting.
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Frequently asked questions
Quick answers about how Delay Repay claims work and what we do.
Are you the official Delay Repay website?
No, we're not the official Delay Repay service. TrainDelayed works on your behalf to save you time. The train operator has already wasted some of it, we don't want you to lose more. It's also complex because each operator has their own claim page; we handle that for you.
How long do I have to claim?
You need to make your claim within 28 days of your delay. Include either your ticket (photo, scan or PDF), or your booking confirmation / receipt showing the journey you took.
Which train operators are supported?
We currently support claims with Grand Central, Chiltern, Southeastern, ScotRail, West Midlands Railway, Merseyrail, Greater Anglia, c2c, East Midlands Railway (EMR), and London Northwestern Railway. We're adding more operators regularly, see the blog for operator-specific guides.
Which tickets are supported?
We support most single, return and day tickets bought from UK train operators or ticket retailers. We don't currently support season passes, Key Smartcards, or Oyster Pay As You Go.
I abandoned my journey and went home, can I claim?
If you hold a daily ticket and did not complete your journey due to disruption, abandoning your journey by returning to your starting station, please do NOT use this form. You're instead entitled to a full refund of your tickets from the point of sale; get in touch with the ticket retailer to claim. This form is for customers who completed their journey and arrived at their destination at least 15 minutes later than scheduled.
When is compensation NOT paid?
If your delay was caused by planned disruption, or an emergency timetable being in use, then compensation isn't on the cards unfortunately. You also may not be paid for delays caused by things outside the rail industry's control. Each operator has its own policy, so it's worth checking with them directly. For a quick guide to single ticket compensation, see the payout table above.
How do you get paid?
Your first claim is free. After that, an Unlimited subscription (£4/month) lets you submit as many claims as you like — cancel anytime.
From the blog
Practical guides on Delay Repay, ticketing and getting paid back faster.
22 May 2026 · 4 min read
What to know before claiming train delay compensation
A short primer on Delay Repay: which operators offer it, the thresholds that matter, and the evidence that makes a claim stick.
Read guide: What to know before claiming train delay compensation9 April 2026 · 5 min read
Why many Delay Repay claims get rejected, and how to avoid it
Mistyped reference numbers, missing ticket photos, the wrong route, the most common reasons valid claims get knocked back, and how to stop it happening to you.
Read guide: Why many Delay Repay claims get rejected, and how to avoid it15 March 2026 · 3 min read
Keeping track of your tickets for easier claims
Small habits that make a big difference at claim time: where to store confirmations, what to photograph, and why forwarding beats screenshots.
Read guide: Keeping track of your tickets for easier claims